Return & Refund Policy
At Janibhai.com, we strive to provide you with the best shopping experience possible. We understand that sometimes things may not go as expected, and you may need to return a product. Please review our return policy below:
Return Eligibility
- Timeframe: You have up to 7 days from the date of delivery to initiate a return.
- Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
- Non-returnable Items: Certain items, such as perishable goods, personal care items, or items marked as non-returnable on the product page, cannot be returned.
How to Initiate a Return
- Contact Us: Reach out to our customer service team within 7 days of receiving your order. You can contact us at:
- Phone: +92 319 4710168 or +92 316 6884168
- Email: contact@janibhai.com
- Provide Details: Please provide your order number, the reason for the return, and any relevant details about the product condition.
- Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to send the item back.
Return Shipping
- The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
- Please ensure that the item is securely packaged to prevent any damage during transit.
Refunds
- Once we receive and inspect the returned item, we will process your refund.
- Refunds will be issued to the original payment method within 7 business days of receiving the returned item.
Exchanges
- We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
Contact Us
If you have any questions or concerns about our return policy, please do not hesitate to contact us:
- Phone: +92 319 4710168 or +92 316 6884168
- Email: contact@janibhai.com
Thank you for shopping with Janibhai.com
This return policy ensures clarity and provides all necessary contact information for your customers to feel confident in their purchase.